A practical definition of PSV, proof, discrepancies, and operating ownership.
Key takeaways
Primary source verification is the process of confirming a provider credential directly with the issuing source or its approved channel. It is not a scanned copy sitting in a folder, and it is not a verbal confirmation with no audit trail.
Teams get into trouble when “verified” means different things to credentialing, medical staff, and compliance. Align on a definition before you argue about volume.
A durable verified record should capture enough to stand up in review:
When names, numbers, or dates do not match, the discrepancy is operational work—not a sticky note. Assign an owner, capture the blocker, and track resolution until the credential can honestly move forward.
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